Business Operations Analyst Job at Motion Recruitment, Toronto, ON

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  • Motion Recruitment
  • Toronto, ON

Job Description

Our client , a leading financial technology software company, is hiring a Hybrid Support Operations Analyst to join their team in Toronto, ON!

This is an 11-month W2 contract with benefits and paid holidays offered !

As a Support Operations Analyst III, you will oversee the performance of customer support operations across multiple global sites, partnering with BPO vendors to ensure exceptional service, accurate staffing forecasts, and data-driven improvements.

Responsibilities:

  • Monitor and analyze contact center performance, identifying gaps and developing actionable improvement plans.
  • Lead weekly and monthly business reviews, escalating performance risks and executing contingency plans as needed.
  • Partner with forecasting and resource planning teams to validate capacity needs, model budget impacts, and ensure cost-effective operations .
  • Collaborate with cross-functional teams to implement process, technical, and customer experience enhancements.

Requirements:

  • 3+ years of experience in contact center operations, performance management, or as an operations analyst.
  • Proficiency with operational analytics tools ( Salesforce, Tableau, QlikSense) and strong data-driven decision-making skills.
  • Experience managing BPO/vendor relationships and working in global operations environments.

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.

Job Tags

Full time, Contract work,

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