Job Description

We are a rapidly growing organization in the Cranford, NJ area. We are seeking to hire a Director of Property Management Operations to join our team of professionals. The ideal candidate will be responsible for but not limited to the following responsibilities:

We are a dynamic property management company specializing in the management of commercial and residential properties. Our mission is to provide exceptional service to property owners and tenants while maintaining high standards of operational excellence, cost efficiency, and asset preservation.

Summary:

The Director of Property Management Operations will oversee the daily operations and maintenance of our property portfolio, ensuring properties are well-maintained, compliant, and tenant satisfaction is achieved. This role will supervise the property administrator and a team of 6+ maintenance personnel, lead vendor negotiations, perform site inspections, and implement cost-effective maintenance and capital improvement strategies.

Job Responsibilities:

• Supervise and lead a team consisting of a property administrator and a maintenance staff of 6+.
• Conduct regular site visits to all commercial and residential properties to assess conditions and ensure standards are met.
• Oversee and coordinate preventative and routine maintenance for all properties.
• Solicit and evaluate quotes and proposals for repairs, services, and capital improvement projects.
• Negotiate and manage service contracts to ensure cost efficiency without compromising quality.
• Monitor and evaluate vendor performance to ensure work is completed on time and to expectations.
• Review and approve service invoices, ensuring accuracy and alignment with contract terms and budgets.
• Develop and maintain strong, professional relationships with tenants, address inquiries, concerns, and complaints promptly and courteously.
• Collaborate with ownership to support budgeting, capital planning, and operational improvements.
• Ensure compliance with building codes, safety standards, and regulatory requirements.

Job Requirements:

• Bachelor’s degree in Business, Real Estate, Facilities Management, or related field preferred.
• 7+ years of experience in property management operations, with experience in both commercial and residential properties.
• Proven leadership experience managing staff and vendors.
• Strong understanding of building systems, maintenance practices, and service contract negotiations.
• Excellent communication, interpersonal, and tenant relations skills.
• Proficiency with property management software and Microsoft Office Suite.
• Ability to travel locally to perform property site inspections.
• Experience with budgeting and capital improvement planning.
• Knowledge of local building codes and regulations.
• Strong problem-solving and project management abilities.

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