Front Desk Clerk Job at Aramark, Kingston, ON

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  • Aramark
  • Kingston, ON

Job Description

We are hiring for a part-time Front Desk Clerk at the Donald Gordon Hotel and Conference Center.  The successful candidate will be able to serve our guests in a very professional yet personable

manner. You must be willing to work evenings/weekends and holidays as this this is hotel where 24 hour service is provided to our guest. 

Job Responsibilities

  • Apply basic math skills for calculating invoices and other business documents
  • Prepare guest folios - checking for accuracy in postings to each folio.  Standard check in and out procedures.
  • Provide all guests with courteous, professional service during check-in, check-out, telephone inquiries, and all other contact with guests.
  • Take reservations and up selling as well as OTA correspondence.
  • Answer the switchboard and direct calls in a proficient, courteous manner.
  • Manage and resolve all guest complaints in a professional and courteous manner.
  • Communicate all guest, staff and hotel related matters to management.
  • Provide and maintain customers' privacy.
  • Requirement to maintain a high level of professional appearance and demeanor.

Qualifications

  • Strong customer service background
  • Ability to maintain professionalism under pressure
  • Must be trained in and be comfortable with computer systems.  Knowledge of Maestro an asset.  Capable of working with MS Word, Excel and Outlook.
  • Previous Hotel Front Desk experience preferred and an asset
  • Knowledge of the location area (restaurants and tourist attractions)
  • Strong mult-tasking skills in order to handle a number of tasks simultaneously. 
  • Ability to think independently and make sound judgment calls, as well as handle guest inquiries in a professional manner.
  • Must be a team player.

Education

Minimum 1-2 years experience

Job Tags

Part time, Weekend work, Afternoon shift,

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