Job Description
Are You Our Next Team Member? Do you love technology, solving problems, and delivering exceptional customer experiences? Do you thrive in a fast-paced, client-focused, and challenging role? If you enjoy IT support, customer service, and helping businesses succeed,
we want to hear from you! About EasyITGuys Established in 2009,
EasyITGuys is a
family-owned IT and cybersecurity company. We provide
managed IT services to businesses and premium home users across the U.S. Our mission is to deliver top-tier technology solutions with a customer-first approach. At
EasyITGuys , we don't just solve IT problems-we create experiences that leave clients saying, "Wow, that was amazing!"
Learn more about us: About Us | Client Ticket Surveys | Public Reviews
Follow us: Facebook | LinkedIn | Google | X (Twitter) | Instagram | YouTube | TikTok
The Opportunity Position: IT Sales & Support Engineer / Consultant / Specialist
Location: 100% Remote (U.S. only)
Schedule: Monday - Friday, 8 AM - 4:30 PM or 9 AM - 5:30 PM CST
Type: Full-Time, Hourly
What You'll Do - Provide technical support and IT consulting for business clients
- Solve IT challenges through troubleshooting and software solutions
- Balance support and sales -help clients while identifying their technology needs
- Work closely with businesses, building strong, long-term relationships
- Continue expanding your knowledge in a fast-paced, evolving IT environment
Who We're Looking For Industry Experience •
MSP/MSSP Experience: 3-5+ years
•
IT Support Experience: 3-5+ years
•
IT Sales Experience: 1-2+ years
•
Client Segment Experience: 3-5+ years supporting businesses
•
Remote/Hybrid Experience: 2-3+ years
Core Technical Skills (1-3 Years Preferred) Support & Systems (Highly Desirable) - Microsoft Teams, Microsoft 365
- Repairshopr / Syncro
- Keeper Password Manager
- ConnectWise (Manage, Automate, Control, CPQ, BrightGauge, & More!)
- Monday.com
Devices & Infrastructure - Fortinet Firewalls, Switches, APs
- SonicWALL Firewalls, Switches, APs
- Ubiquiti Routers, Switches, and APs
Additional Skills - Typing speed: 40 WPM minimum, 60+ WPM preferred
- AS/BS Degree preferred
- Certifications (CompTIA, Microsoft, Cisco, etc.) a plus
Required Skills & Experience - Active Directory & Group Policy
- Windows OS, Microsoft Office, Windows Server, VPN Configuration
- Office 365 Administration
- Strong customer relationship & sales skills
- Ability to train and support non-technical users
- Excellent time management & prioritization
- Experience with onsite services & projects
Sales & Customer Success - Excellence is Our Standard - Obsessed with Client Satisfaction: You love earning 5-star CSAT scores and making a real difference.
- Recognized Excellence: Clients, peers, and leadership consistently acknowledge your impact ( Employee Awards & Recognition )
- Driven to Win: You thrive in a high-performance environment, consistently excelling in sales & support metrics .
What You Get - Be Part of Something Bigger We're a
mission-driven company that believes in
culture, excellence, and continuous growth. When you join our team, you gain more than a job-you become part of a community that values your voice, invests in your future, and supports your success.
Competitive Pay & Compensation Accelerators - Performance-based profit sharing rewards your hard work.
Comprehensive Benefits - Medical, Dental, & Vision Insurance for your well-being.
Future-Focused - 401K & Retirement Benefits to build financial security.
Professional Growth - Continuously level up your skills, knowledge, and expertise
Work-Life Balance - Paid Time Off (Vacation, Sick, Personal) & Paid Holidays.
Your Voice Matters - A small-business culture where your ideas make an impact.
High-Energy, Fast-Paced Work - A team of go-getters who love what they do.
Ready to Join the Team? Apply today and become a part of EasyITGuys!
Job Tags
Hourly pay, Full time, Work at office, Work from home, Monday to Friday,