Job Description

We are seeking an experienced Oracle CX Incentive Compensation Specialist to lead the design, implementation, and optimization of commission and settlement processes for vendors and dealers. This role focuses on leveraging Oracle CX tools to automate and streamline incentive programs, ensuring accurate and timely payouts, compliance, and performance tracking.

Key Responsibilities:

• Design, configure, and maintain Oracle CX Incentive Compensation modules for vendor and dealer commission programs.
• Develop and manage compensation plans, performance metrics, settlement rules, crediting logic, and payout structures aligned with business objectives.
• Collaborate with Sales, HR/HCM, Finance, and Operations teams to gather requirements and enable seamless cross-functional integration.
• Monitor and troubleshoot commission calculations, ensuring accuracy and timely resolution of discrepancies.
• Generate standard and custom reports and dashboards for performance analysis and audit compliance.
• Support UAT, end-user training, and documentation for stakeholders.

Required Expertise:

• Incentive Module / Sales Performance Management (SPM)
• Partner Management
• Reporting (OOTB & Custom)
• Service Requests
• Customization using App Composer and Groovy scripting

Qualifications:

• Proven experience with Oracle CX Incentive Compensation (IC) modules.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills to work with cross-functional teams.

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