Job Description

Job Summary:

HCMWorks is a Diversity Certified Workforce Management Advisory Firm. We deliver outsourced managed service programs to large corporate clients in a highly technological environment. The Program Specialist will apply their multiple skills to help in the growth of our programs. This requires an ability to develop client relationships while supporting our operational and strategic activities.

At HCM Works, you will enjoy our flexible work environment, the ability to grow your skills, our competitive compensation and benefits, and our supportive and fun team. This position is a remote-first opportunity.

We are seeking a highly organized and proactive Program Specialist with experience in supporting contingent labor programs, staffing, in a Managed Service Provider (MSP) model. The ideal candidate will play a pivotal role in ensuring the smooth execution of workforce strategies and operations, contributing to the success of our contingent labor programs. This role requires a mix of operational expertise, administration, stakeholder management, supplier management and analytical skills to support the client’s contingent workforce strategy.

Key Responsibilities:

Program Coordination:

• Oversee day-to-day operations of MSP program, ensuring compliance with policies and procedures.
• Manage the end-to-end contingent labor lifecycle, including managing the requisition lifecycle, onboarding and offboarding requirements of supplier and resources, including contract management, coordinating background check process, and ensuring all client specific contractor onboarding requirements are met.
• Collaborate with suppliers, contractors, and internal teams to ensure the timely and efficient fulfillment of contingent labor requirements.

Supplier and Stakeholder Management:

• Build and maintain strong relationships with staffing agencies, and other external partners.
• Act as the primary point of contact for program stakeholders, addressing concerns and resolving issues promptly.
• Monitor performance against service level agreements (SLAs) and key performance indicators (KPIs).

Reporting and Analytics:

• Generate and analyze program metrics and reports to track performance, identify trends, and provide actionable insights.
• Prepare regular status updates and presentations for senior leadership and program stakeholders.

Process Improvement:

• Identify opportunities to streamline workflows, improve efficiency, and enhance the overall candidate and client experience.
• Implement best practices and contribute to the development of program policies and guidelines.

Compliance and Risk Management:

• Ensure adherence to employment laws, regulations, client specific policies and procedures and company policies related to contingent labor.
• Mitigate risks associated with workforce management through robust documentation and adherence to governance frameworks.

Technology and Systems:

• Utilize Vendor Management Systems (VMS), and other tools to manage contingent workforce operations.
• Familiarity with Technology platforms.
• Provide training and support to internal users on systems and program processes.

Qualifications:

• Bachelor’s degree in Business Administration, Human Resources, or a related field (or equivalent experience).
• 1-2 years of experience in MSP, staffing, or contingent workforce program management.
• Familiarity with Vendor Management Systems (VMS) such as SAP Fieldglass, Beeline, or similar platforms would be a plus.
• Familiarity with MSP service delivery models and staffing industry.

Skills and Competencies:

• Strong organizational, time management and project management skills.
• Excellent communication and interpersonal abilities.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Ability to work on multiple initiatives and deliverables simultaneously.
• Knowledge of employment laws and contingent workforce regulations.
• Advanced proficiency in Microsoft Office Suite (Excel (VLookups, Pivot Tables, PowerPoint, Word).
• Ability to collect, organize, analyze, and disseminate data.

Work Environment:

• Remote Work Model.
• May require flexibility to support different programs, depending on program needs.
• Working in Eastern Standard Time Zone preferable.

Why Join Us?

HCMWorks promotes an environment that fosters the development of conscientious people who are committed to integrity, honesty, openness, personal excellence, continual self-improvement, and mutual respect. We are committed to equal employment opportunity in accordance with applicable federal, provincial, or local law. If you require an accommodation for the recruitment/interview process, please let us know and we will work with you to meet your needs.

We offer a collaborative and dynamic work environment where your contributions will directly impact our ability to attract, engage, and manage a highly skilled contingent workforce. Grow your career with a team dedicated to innovation and operational excellence.

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