Job Description
You will be part of our Operational Care Team to add your expertise + skills to the delivery of Operational Excellence.
Your Role
You will be responsible for working closely with internal stakeholders + vendors to arrange + approve value added services (VAS) for our customers.
Your Responsibilities
- To create/complete shipment details in our internal transport management system, coordinate with all involved stakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.
- To monitor + report on operational performance of carriers + other vendors as well
as ensuring strong data quality is available for timely + accurate customer
reporting. - To review + ensure alignment of shipping instructions including clarifying any
deviations/conflicts while taking country regulations, export compliance, rate +
routing information into consideration. - To issue + accurately submit/issue all required documentation (issue BAL
specimen, carrier OBL instructions, VGM and security filings, sales invoices) within
24 hours of departure. - To ensure departure confirmations (or deviations v. scheduled) are shared with
CCLs. - To release BAL B/L as per Financial Guidelines + working instructions.
- To ensure cost awareness + efficiency through timely, accurate cost/revenue
updates including profit maximization by providing cost awareness to the CCLs. - To check + verify incoming supplier invoices, including initiating + resolving any
rate discrepancies. - To support and resolve claims + disputes
- To organize transport based on the customer promise + lowest cost.
- To coordinate with the customer on specific pick-up/drop off location + time.
- To facilitate permits +documents for customs.
- To arrange other VAS such as fumigation, stuffing, certificate of origin, etc.
- To perform all commination with vendors with exception of carriers.
- To update systems status + upload documents relating to KN services.
- To attend to Dangerous Goods approvals.
Your Skills and Experiences
- Your strong focus on customer + stakeholder relationships along with your strong time management will be key to your success.
- You have been selected for this role because of your knowledge across our operations + because you possess the key attributes we are looking for.
Good Reasons to Join
At Kuehne + Nagel, you can utilize and refine your relationship management skills and specialized business acumen as part of a committed and dynamic sales team. We offer extensive trainings and education for professional development, competitive remuneration, and ample opportunity to engage, collaborate and lead with a truly global network. Our employees particularly appreciate the high degree of creative freedom, the fluid transfer of responsibility and international career exposure. Success comes with the people who make it possible, which is why we do our best to take you on board for the long term. Together, we will win the future!
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