Job Description

About Gap

Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that’s run through those five decades is the phenomenal people that make up our brand – our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.

We’ve built our brand on staying true to our roots while always being out in front of what’s next. If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join us.

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach. .

What You'll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment. 
• Promote loyalty by educating customers about our loyalty programs. 
• Seek out and engage with customers to drive sales and service using suggestive selling. 
• Enhance customer experience using all omnichannel offerings. 
• Be accountable to personal goals which contribute to overall store goals and results. 
• Support sales floor, fitting room, cash wrap, back of house, as required. 
• Maintain a neat, clean and organized work center. 
• Handle all customer interactions and potential issueseturns courteously and professionally.
• Execute operational processes effectively and efficiently. 

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals. 
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers. 
• Passionate about retail and thrive in a fastpaced environment. 
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required. 
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts. 
• Able to utilize retail technology. 
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs. 

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