Job Description
Description Ready to create innovative solutions and best practices? Join a high-impact team at TELUS that powers digital transformation through smart governance, operational excellence, and cross-functional alignment. We sit at the core of how TELUS delivers effortless, scalable, and customer-first digital experiences.
Our Team And What We’ll Accomplish Together At TELUS, we’re reimagining how millions of Canadians engage with our brand—from seamless self-serve experiences to personalized journeys powered by data and AI. Behind this transformation is a world-class digital team—and you could be part of the engine that makes it all work.
Our team is the backbone of digital business excellence and transformation—translating strategy into execution, enabling governance structures that drive clarity and compliance, and creating operational rhythms that fuel impact across business outcomes, customer experience, technology delivery, and commercial success.
This pivotal individual contributor role sits at the heart of our digital transformation initiatives, offering exceptional visibility and impact across the enterprise. We're seeking a strategic thinker who excels in navigating the dynamic intersection of digital innovation and operational excellence. The ideal candidate combines sharp analytical capabilities with disciplined process execution, while maintaining an unwavering focus on TELUS' customer-first values. Your ability to translate complex digital solutions into tangible business outcomes will be essential.
What you'll do: - Drive governance models that accelerate execution while maintaining compliance, transparency, and strategic alignment
- Enable cross-functional delivery by connecting digital, product, technology, and business teams to deliver measurable outcomes
- Lead operational cadences (e.g., QBRs, prioritization forums, Financial planning) that fuel clarity, accountability, and focus across TELUS Digital
- Track and report business value, making sure every initiative moves the needle on TELUS’ customer, financial, and transformation goals
- Champion simplification and scalability, helping teams work smarter and faster with structure that empowers innovation
Qualifications What you bring Knowledge, Skills, And Abilities - Governance & Risk Management – Proficient in setting up and maintaining digital governance frameworks, including compliance, audit-readiness, and internal controls
- Strategic Execution Skills – Experience in translating strategic objectives into executable plans with measurable outcomes
- Operational Rhythm Leadership – Comfortable establishing and running operating cadences (QBRs, steering committees, governance reviews) that drive accountability and decision-making
- Stakeholder Engagement – Strong interpersonal and communication skills with the ability to influence diverse partners, from C-level executives to agile delivery teams
- Data & Metrics Orientation – Skilled at tracking and presenting digital performance using KPIs, OKRs, dashboards, and business ops metrics (e.g., time to value, decision effectiveness)
- Portfolio & Program Operations – Experience in managing or coordinating digital portfolios, intake processes, business cases, and prioritization governance
- Adaptability in Ambiguity – Able to bring clarity and direction in evolving digital environments, managing through change with resilience
- Tool Proficiency – Working knowledge of TELUS-standard tools or equivalents: JIRA, Google Suite, Figma, etc
Education & Experience - Bachelor’s degree in Business, Technology, Digital Strategy, or a related discipline (MBA or graduate degree is an asset)
- 5+ years of experience in digital operations, governance, or transformation roles, ideally in telecom, tech, or enterprise B2C environments
- Certifications such as PMP, Agile/Scrum, SAFe, Lean Six Sigma, COBIT, or ITIL are strong assets and may be supported for ongoing learning at TELUS
Great-to-haves - TELUS-Scale Digital Acumen – You understand how large-scale digital programs operate—especially in a telecom or enterprise context with cross-functional stakeholders and millions of customers
- Agile practices and frameworks
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