Job Description
Key Accountabilities:
•Serve as the key interface between Rolls-Royce and the customer, identifying strategic influences and enablers within the customer’s organisation and act as the customer’s advocate within Rolls-Royce and ensure that the voice of the customer is heard, raising concerns and needs in a timely manner.
•Support the WTT/CFG process to ensure seamless communication and understanding of project issues and assist in any major or minor event investigations and support the airline in the event of operational disruptions (AOG, IFSD, ATB, DIV) by providing timely technical and parts supply assistance.
•Provide product technical advice and guidance on operation, maintenance, configuration, and troubleshooting and responsible for reporting engine events and maintaining engine configuration and standards in executive systems.
•Support management of fleet and campaign planning, updating usage from the customer along with prioritization of engine changes and stagger plans for modification incorporation and life management plans and raise requests for any OWS support required (specialized or contractual tasks) through the OWS Planning team and ensure that the enablers for performing the task are in place.
•Manage transportation of removed engines, provide on-site management of the LRU service and MMS or parts availability, provide support and management of lease engines, tooling, and stands.
•Manage the resolution of Customer Responsible Charges (CRCs), vet all backing data to ensure invoicing is correct and agree charges with the customer.
•Help minimize exposure of debt by reviewing statements of accounts with customers and ensuring that commitments are met for payments of invoices.
•Support the correct billing of TotalCare invoices by reporting aircraft utilization in Chub on a monthly basis.
Required Qualifications and Experience:
•A degree in Aerospace Engineering, Mechanical Engineering, or a related field (or equivalent practical experience in aviation technical support).
•At least 5 years of relevant experience in aero-engine maintenance, support, or engineering roles within the aviation industry.
•Hands-on technical experience with Rolls-Royce engines is highly desirable, but experience with other engine OEMs will be considered.
•Demonstrated experience in providing technical support, troubleshooting, and maintenance for aircraft engines.
•Familiarity with fleet management, configuration management, and reliability analysis.
•Knowledge of aviation regulatory frameworks, including EASA PART 145 and PART 21, is an advantage.
•Proven experience managing customer relationships and acting as a liaison between the customer and engineering teams.
•Strong problem-solving and analytical skills.
•Excellent communication skills in English (spoken and written); Japanese language proficiency is an advantage but not essential.
•Ability to work independently in a field-based role, including occasional travel and on-site support at customer locations.
We offer excellent opportunities to develop, along with a competitive salary and exceptional benefits. These include bonus schemes, employee support assistance, and employee discounts. We are an equal opportunities employer, committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives, and the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realize their full potential.
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