The Guest Experience Leader is an important role that will help bring a new guest experience to McDonald's. You will lead in delivering on the McDonald's brand promise of "Making Delicious Feel Food Moment Easy for Everyone". This means we want our guest to have an easy, personalized and enjoyable experience.
Job Requirements
Create a warm and inviting environment.
Genuinely engage and interact with guests.
Friendly and personable.
Welcome guests like you would welcome them into your own home.
Be natural-let your personality shine!
Smile and have fun! It's contagious!
Job Duties
A hostess/host greets customers (including children) as they enter a restaurant and departing guests warmly with a genuine smile (under mask) and eye contact.
Greet guests and start conversations. Communicate with guest when they enter and with ordering options.
Assist guests to complete orders on kiosks. Assist guests (especially parents with young kids) in finding a table.
Proactively approach families to offer assistance. Make kids feel important-greet/have conversations with them.
Communicate with restaurant team to provide feedback and recommendations on improving the guest experience.
Confidently handle guest concerns.
Ensure that the lobby is clean, cleaning tables and floors in the lobby. Cleaning restrooms and making sure restrooms are stocked with soap and tissue.
Ability to work positively in a fast-paced environment.
Knowledge of the menu, with the ability to make suggestions.
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