Job Description

Appeling point: 

• Work in a Global Environment  Use both Japanese and English to collaborate with international teams, enhancing your communication and technical skills in a global setting.
• Hands-on with Advanced Networking Technologies  Gain practical experience with protocols like BGP and OSPF, tools like Wireshark, and platforms like Zscaler—an ideal opportunity to grow as a network engineer.
• Professional IT Operations with ITIL Framework  Improve your incident and change management skills within a structured ITIL process, preparing you for high-level IT roles worldwide.

Annual salary: 7million and above

Responsibilities:

• Configure and install network devices and services (e.g., routers, switches, firewalls, load balancers, VPNs, QoS, proxy)
• Monitor network performance and ensure system availability and reliability.
• Perform network diagnostics using tools like Wireshark, SolarWinds, or similar
• Troubleshoot escalated issues from L1 support and resolve complex network incidents
• Liaise with vendors and regional teams for issue resolution and upgrades.
• Maintain documentation of network configurations, changes, and procedures.
• Adhere to ITIL processes (incident, change, and problem management)
• Provide timely updates to stakeholders on critical issues and progress.
• Participate in capacity planning and performance tuning
• Follow escalation matrix and ensure SLA compliance
• Ability to converse with native Japanese customers in local Japanese and work with Global team in English

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 3–4 years of experience in network support or engineering
• Certifications: CCNA / CCNP / ZPA / ZIA is a plus
• Strong understanding of OSI/TCP-IP models and routing protocols (BGP, OSPF)
• Experience with ServiceNow or similar ticketing tools
• Exposure to Zscaler technology is a plus
• Familiarity with network security practices and tools.
• Excellent communication skills (written and verbal) English and Japanese

Japanese Language:Fluent level Japanese JLPT N1 or Business level English

Company Description

we drive outcomes that keep our clients a step ahead in this digitally dynamic world. Headquartered in Plano, Texas, our team of more than 50,000 professionals worldwide works with you to address today’s challenges, and tomorrow’s — whether it’s to help jump-start your cloud migration, reinvent the customer experience, streamline business processes or upgrade aging infrastructure.

A top 10 global IT services provider with 130,000+ employees in more than 50 countries, we excel in blending IT and business expertise with decades of industry know-how. We offer one of the industry’s most comprehensive services portfolios, designed to modernize business and technology to deliver the outcomes that matter most to our clients.

Job Requirements: Japanese JLPT N1, english 2, network devices , SolarWind, L1 support, ITIL processe, network support, engineering, Zscaler

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