Job Description

ワークスタイル

リモートワーク・在宅勤務 服装カジュアル 副業OK 残業少なめ フレックスタイム制

募集要項

Responsibilities:

1. Service Line(s) – FTE & Classic Support (Field Services)

• Establish and maintain service delivery models, deliverables and processes.
• Establish and maintain pricing – charge rates, contract models etc.
• Review sales proposals for feasibility, accuracy, risk, quality and price.
• Assist with major sales proposals & presentations.

2. Management of Field Services Operations

• Establish and maintain service delivery processes – in conformance with ITIL standards, adapted to systemsGo-specific service lines and business model.
• Recruiting, supervision, mentoring and performance management of a group of Engineers & Consultants
• Make decisions on assignments & scheduling, handling engineer absence, assignment of alternates etc.
• Ensure that delivery processes are documented, communicated and followed.
• Monitor quality standards and implement quality improvement processes.

3.  Client Satisfaction - Manage service delivery relationship with a group of clients.

• Monitor client satisfaction.
• Escalation point for service delivery issues.
• Participate in periodic service reviews.
• Direct relationship with senior client personnel.
• Review contract status and invoices.

4. Pre-sales Consultant

• Collect business and technical requirements from customers and design solutions to satisfy these requirements.
• Train and mentor other consultants to develop the skills and experience necessary to lead similar engagements.
• Provide feedback and suggestions on pre-sales process (example: how to better qualify opportunities) in order to improve efficiency and winning rate.

5. Revenue & Profitability Targets

• Track profitability of the section, clients/contracts and individual engineers.
• Ensure that charge rates are set at optimum levels and discounts are limited.
• Monitor service delivery staff performance and ensure that billable hours exceed target levels.
• Identify and implement ways to increase revenue and improve profitability.

応募必要条件

職務経験	6年以上
キャリアレベル	中途経験者レベル
英語レベル	ビジネス会話レベル (英語使用比率: 50％程度)
日本語レベル	ビジネス会話レベル
最終学歴	専門学校卒
現在のビザ	日本での就労許可が必要です

スキル・資格

Requirements

• Proven experience in working in a Service Delivery/Service Management capacity.
• Good understanding of business planning, P&L analysis.
• Strong problem solving and communication skills between sG and clients.
• Able to multi-task efficiently under time pressure.
• Business level skills at using MS Word, Excel and Outlook.

Required Attributes

• Communication – Strong interpersonal and communication skills with a customer service focus
• Relationship Management Skills – Able to manage good relation with customers and technical teams
• Detail Oriented – Work in a consistent, methodical fashion, and always pay attention to detail with concern for quality results
• Planning – Able to gather information on requirements, constraints, resources, schedules etc. and prepare plans to guide successful incident closure
• Teamwork – Work effectively in teams.  Collaborate with others towards shared goals.  Assign/delegate tasks effectively.
• Leadership – Ability to firmly lead teams and seek direct reports
• Productivity – Able to work unsupervised.  Focused on results. Effective time management. Good work load management. Self-motivated and motivating others.
• Reporting – Able to create regular support reports and communicate them to the client on a regular basis

*To apply, please contact: daria.tang@systemsgo.asia

勤務地

• 東京都 23区, 港区

労働条件

雇用形態

正社員

給与

800万円 ~ 経験考慮の上、応相談

時給

Great work-life balance

勤務時間

Mon-Fri 9am-6pm

休日・休暇

Starts at 13 days/yr paid leave, increases each year until 22/yr

配属部署

Engineering Services

業種

ITコンサルティング

職種

• ICTスペシャリスト（IT・Web・通信系） 求人 > その他、技術系（IT・Web・通信系）

会社概要

会社の種類	外資系企業
外国人の割合	外国人 半数

Job Tags

リモートジョブ,

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